Privacy Policy
Infinite Physiotherapy is committed to protecting your privacy and handling your personal information responsibly. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
We may collect personal information including:
• Name, email address, and address
• Appointment details and communications
• Relevant health information needed to provide physiotherapy services
• Payment and billing information
How we collect it
We collect information when you:
• Contact us by email
• Book an appointment
• Attend an in-home or telehealth consultation
• Provide forms or information relevant to your care
How we use your information
We use your information to:
• Provide physiotherapy assessment and treatment
• Manage bookings and appointment communication
• Process payments and issue receipts
• Meet legal and professional obligations
When we may share information
We only share personal information when necessary, such as with:
• Your GP or other healthcare providers (with consent where required)
• Insurers or third parties where relevant and appropriate
• Regulatory bodies where required by law
We do not sell your personal information.
Storage and security
We take reasonable steps to keep your personal information secure and protected from unauthorised access.
Access and correction
You may request access to your information or ask for corrections if it is inaccurate.
Contact
If you have any privacy questions, please contact: